Customer Information

Delivery in Aotearoa
For standard deliveries within Aotearoa, please allow for 3 to 5 working days.

Shipping rates:

Nationwide - $10.00
Rural - $15.00

International delivery
International deliveries can be selected during ordering. The delivery options include:

Australia - $20.00
US, UK, CHINA, CANADA - $29.00

World: 10 working days

Please note COVID-19 has led to delays for packages coming in and out of Aotearoa. International Courier services are being prioritised over International Air Post, and International Express Courier is the best service for urgent deliveries. However, delays may still occur. 

Addressing
All delivery addresses on orders must be street addresses. Deliveries will not be made to PO Boxes.

If parcels are incorrectly addressed by AHA, we accept responsibility for the redelivery, replacement or refunding of the product at no additional charge. If parcels are incorrectly addressed by the customer, AHA will not refund or resend the product; all responsibility for correcting the delivery will be borne by the customer.

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at annehuiartist@gmail.com.
Please note: the address for returns will be provided upon receiving your email.

You can always contact us about any return questions at annehuiartist@gmail.com.

Here are some past events I've had the opportunity to be part of.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can evaluate the issue and make it right.